In summary, some "Over Drive" pre-orders from CDJapan were shipped out with "Metallica" posters.
I'm not sure to who else/where else this has happened but here at SH, the current count is at 3. 2 having been resolved and 1 still active.
Incidents with resolutions have been collapsed and active cases follow near the bottom.
BigOeyez - 10.17.13 / Resolved: 10.18.13
CDJapan has been a great asset to my music needs since the day I stumbled upon them quite a while ago. Their customer service is great and they respond to you in a timely manner. Just recently I emailed them about pre-ordering an album from a band that wasn't listed on their website. The representative responded within a day and off he went on his journey.
He contacted the record label, was then referred to the distribution company, only to be pointed towards the sub-label that the band belonged to. Two days after his initial response to my email, the album was online through CDJ.
"CDJapan is totally awesome and they do great business. I will vouch for them 100% that you can order confidently through CDJ."
Earlier yesterday I received my CDJ order. "Over Drive" was pre-ordered long before the ad poster went out of stock and I bundled it with "STANDARD" to save on shipping. The "STANDARD" poster is absolutely beautiful... on the other hand, something was off about "Over Drive"...
I knew something wasn't right when I looked into the poster as it was still rolled and saw darkness. As I unrolled it some more, I thought to myself, "Dude... that... that's Lars Ulrich... BWAH HA HA!!! NO F'N WAY DUDE! CDJapan really did send me a Metallica poster for "Over Drive"!"
EXTREMELY HILARIOUS!!! The ID tag did indeed specify SCANDAL ESCL-4095 but this poster was fully wrapped, taped, and secured all up in there. I know others would get totally mad & bent out of shape but I'm as much a fan of Metallica as I am to SCANDAL and it made me smile big time. Totally epic win fail on different proportions!
Double check your orders guys and gals! Mistakes do and are bound to happen sometimes! I guess I'll vouch 99% after this mishap.
And that, is the way to start off the day.
So turn around time was about a day. WOO!!!
- Thank you for your e-mail.
We apologize you for this mess.
We will send the right poster to you immediately.
I made new order for it, the new order number is XOXO, will be shipped by SAL to the same address.
Of course we do not charge anything from you for this order.
The order will enter in shipping process soon.
Once again, we are sorry for the inconvenience.
Should you require any assistance, please feel free to contact us again.
So once again just to reiterate, I just wanted to share my little mishap because it was a funny turnout on my end so this was not to bad mouth CDJ or anything like that. CDJ is very professional and you should have no problems using their services from present to future needs.
Keep in mind that every situation is different though. A poster vs $100 limited edition whatever are not the same items.
Thank you lady & gents for your ears! Vote for Pedro!
thoseguiltyeyes - 10.19.13 / Resolved: 10.25.13
- Hey Peter, I think we have you beat...
3 Metallica posters out of 4?! hahah wow. Someone must have really had Metallica on their mind!
Erich and I finally decided to check our order after seeing yours, and lo and behold... We emailed CDJ about it and hopefully they too will resolve our issue. But I guess at least we got one OVER DRIVE poster haha
"haha not you too! Someone at CDJ really dropped the ball
And yeah, they replied and said they're sending us new ones."
Aosaru - 10.25.13 / Resolved - 10.27.13
- Guess what?
I had my brother open my package for me since I had it shipped to my parents house...
"I emailed them on Friday and got a response today. They are sending me a new one."
Seeing as that this is a "Through the Never" Metallica poster, it must have been packaged recently so anyone who received their Over Drive poster bundle upon it's release date via CDJ and still hasn't open their posters yet, you may be safe from this mishap.
Last edited by bigOeyez on Tue Oct 29, 2013 9:08 am; edited 8 times in total